Question 1

How do I use my rewards points?

Accepted Answer

Redeeming your rewards points is easy and a great way to save on your next purchase! Follow the steps below.

Step 1: Go to the Rewards Page

1. Visit our Rewards page (linked in the footer or main navigation).
2. Sign in to your account. If you don't have an account yet, you can create one for free.

Step 2: View Your Points Balance

Once signed in, your current points balance will be displayed on the Rewards page.

Step 3: Redeem Points for a Coupon Code

1. On the Rewards page, scroll to the

Question 2

Can I be rewarded for referring others to your site?

Accepted Answer

Yes! We have a Refer a Friend program built into our Rewards system. When you invite friends to shop with us, both of you benefit.

Here's how it works:

1. Find Your Referral Code: Sign in and visit the Rewards page. Your unique referral code is displayed in the Refer a Friend section.
2. Share It: Send your code to friends and family. When they enter it as a coupon code at checkout, they'll receive a percentage discount on their order.
3. Earn Points: Once your friend completes their first pur

Question 3

Rewards Program Overview

Accepted Answer

Our Rewards Program lets you earn points on every purchase and redeem them for coupon codes to save on future orders. Visit our Rewards page (linked in the footer) to see the current earning rate, point values, and your balance.

How to Earn Points

You earn points for every dollar you spend. Additional ways to earn include:

- Sign-up bonus — create an account and receive bonus points instantly
- Birthday bonus — add your birthday to your account to receive bonus points each year
- Referrals —

Question 4

My Friend Ordered — Why Didn't I Get My Referral Points?

Accepted Answer

When you refer a friend, they receive a percentage discount on their first order by entering your referral code at checkout, and you earn bonus points once their order is successfully completed.

If you haven't seen your referral points come through yet, here are a few possible reasons:

- Their order hasn't been shipped yet — Referral points are only awarded once your friend's order has officially shipped. If it's still marked as pending or processing, your reward won't trigger just yet.

- The

Question 5

When do my rewards points expire?

Accepted Answer

Your rewards points never expire. There is no inactivity timer or expiry period — your points balance will remain in your account for as long as you have one.

What about redeemed coupon codes?

Once you redeem points for a coupon code, the coupon has its own separate expiry date (shown when the coupon is created). Make sure to use your coupon codes before they expire. If a coupon expires before you use it, get in touch and we'll return the points to your account.

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